Clear costs.
A clear start.

Pay-weekly and ongoing hosting plans have a two-week minimum, then run month to month. To cancel, email [email protected] with at least 30 days’ notice and pay through the notice period. The optional buyout is not a cancellation charge.

For a single-page website, the upfront payment is fully refunded if you cancel before the site goes live. Once it is live, it is non-refundable. For a five-page website, the upfront build fee is fully refunded before design work starts. After that, you pay for the work done and we refund the rest.

At any point, top up your total payments to £520, then pay £10/week for hosting and care only. You receive a permanent licence to use the website design for your business and a copy of the site files on request. We keep the rights to our reusable templates and code. This optional buyout applies to single-page sites.

Your business name, logo, text, photos and customer information stay yours. We own our designs, templates and code, licensed to you while you subscribe. The optional single-page buyout gives you a permanent licence and site files on request. Your domain is registered in your name and belongs to you; if you leave, we help you move it.

VAT is not currently charged. If that changes, we’ll give you at least 30 days’ notice before VAT is added to your payments.

If a payment fails, we email you and give you 14 days to pay. Your site stays live for one month from the missed payment. If it remains unpaid, we take it offline and keep an archive for 90 days. Paying what is owed restores it. We email before deletion; after 90 days offline, the site and its files are deleted.

Up to 15 minutes of small text, photo or opening-hours updates each month. Unused time does not roll over. Extra website work is £70/hour, quoted and agreed first. We aim to reply to care requests within 4 working hours and always within 2 working days. Working hours are 9am–5pm, Monday–Friday, excluding bank holidays in England. This is a reply time, not a completion time.

Both include hosting and 15 minutes of monthly updates. The five-page options are starting prices for a straightforward site, with the final scope agreed in your proposal. The same general terms apply unless your proposal says otherwise. An upfront five-page build fee is refundable before design starts; after that, we charge for work done and refund the rest. The optional single-page buyout does not apply.