Privacy / South West Studios
Your information.
How South West Studios uses personal information, in plain English.
Who we are
South West Studios is a trading name of McKew Ltd (company number 17510175), which is responsible for your information (the "controller"). To contact us about privacy, email [email protected] or call 01271 444004.
What we collect and why
| What | Why | Our legal reason |
|---|---|---|
| Your enquiry: name, business name, website, email or phone, and your message | To reply, give you a free look and talk about work | Our legitimate interests in answering enquiries, or taking steps you asked for before a contract |
| Customer details: contact and billing details, and what we agree | To provide the service, take payment and keep records | Contract; legal obligation (tax and accounting records) |
| Public information about your business: website, Google profile, social pages, reviews | To prepare your free look or a proposal | Legitimate interests (we look only at business information you have made public) |
| Business contact details from public sources, for example a business's own website | To contact businesses that might benefit from our services | Legitimate interests (you can tell us to stop at any time) |
| Technical data when you visit, such as IP address and browser type, in our host's security logs | To keep the site secure and working | Legitimate interests |
We don't sell your information. We don't use it for automated decisions that significantly affect you. We only send marketing emails where the law allows, and every email lets you opt out.
Who we share it with
Only trusted providers who help us run the business, under contract and only for that purpose:
- website hosting: Cloudflare, Inc. (Cloudflare Pages);
- the enquiry form: Formspree, Inc.;
- email: Microsoft (Microsoft 365 / Exchange Online);
- payments and accounting: Stripe for payment processing, Starling Bank Limited for banking, and Artema for accounting.
Our professional advisers, and authorities where the law requires it. Our bank, accountants and advisers also have their own legal duties, for example to keep records.
Information sent outside the UK
Some of these providers may handle data outside the UK, for example in the US. When they do, we rely on the safeguards in their data protection terms, such as the UK–US data bridge or the UK's approved contract clauses.
How long we keep it
- Enquiries that don't turn into work: up to 24 months, then deleted.
- Customer records: for as long as you are a customer, then 6 years for tax and legal reasons.
- If you ask us not to contact you, we keep a minimal note of that so we respect it.
- Host security logs: kept by our host, Cloudflare, for a limited period under its own privacy policy, then deleted.
Your rights
You can ask us to:
- give you a copy of your information;
- correct it;
- delete it;
- limit how we use it;
- move it to another provider.
You can object to our use of it at any time, and we will always stop marketing to you. Email [email protected]. We reply within one month.
Complaints
Please contact us first and we will try to put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Last updated: 12 November 2026.