Our terms, in plain English.

1. Who we are

South West Studios is a trading name of McKew Ltd, registered in England and Wales, company number 17510175. Registered office: Suite A, 82 James Carter Road, Mildenhall, IP28 7DE. Email [email protected], phone 01271 444004.

2. Using this website

• We try to keep this site accurate, but it is general information, not advice for your business.
• Work shown as a "concept" is our own idea for a made-up business. It is not client work, and we do not claim any results from it.
• Some images are AI-generated, and we label them where shown.
• Prices on this site are for business customers and exclude VAT, which we do not currently charge (see section 12).
• Visiting the site or asking for a free look does not commit you to anything.

3. Who our services are for

Our services are for businesses, including sole traders and holiday-let owners running a business. If you buy from us as a private individual, not for a business, your consumer rights apply in full. That includes a 14-day right to cancel, and nothing in these terms reduces those rights.

4. How a contract starts

We send you a written proposal: the work, the price, the payment option and what you need to provide. The contract starts when you accept the proposal, in writing or by email, and make the first payment. These terms and your proposal are the whole agreement between us.

5. Single-page websites: prices

• Pay weekly: £20 a week for the first 26 weeks, then £10 a week.
• Pay upfront: £500, which covers the first 26 weeks, then £10 a week.
• Both include: the website, secure hosting, backups, and up to 15 minutes of small changes each month (text, photos, opening hours). Unused minutes don't roll over.
• Extra website work is £70 an hour. We always quote and agree it before we start.
• Not included unless your proposal says so: domain names, business email, paid software, and other third-party costs. We tell you about these before you commit.
• Payments are taken by Stripe, as set out in your proposal.

6. Five-page websites and other work

• Five-page websites start from £25 a week for the first 26 weeks, then £10 a week. Or pay from £350 upfront for the build, then £10 a week for hosting and care from launch.
• Everything else is quoted individually, including holiday-let booking sites, online shops, AI tools, content, advertising and brand work.
• These terms apply to that work too, unless your proposal says otherwise.

7. Building and launching your site

• We start once the contract has begun (section 4).
• You provide your text, photos and logo, or approve the ones we suggest. You confirm you have the right to use anything you give us.
• We agree a target launch date with you. Delays in getting material or approvals from you can move it.
• You check and approve the site before it goes live.

8. Support and response times

• Website enquiries: we reply within one working day.
• Care requests from customers: we aim to reply within 4 working hours, and always within 2 working days. This is when we reply, not when the change is finished.
• Working hours are 9am to 5pm, Monday to Friday, excluding bank holidays in England.
• We work hard to keep sites online, but no host can promise zero downtime. We fix problems we cause promptly and at no charge.

9. Cancelling

• Pay-weekly and ongoing hosting plans have a two-week minimum term, then run month to month.
• To cancel, email [email protected] with at least 30 days' notice. You pay up to the end of the notice period.
• Single-page upfront payment: fully refunded if you cancel before the site goes live. Once it is live, it is non-refundable.
• Five-page upfront build fee: fully refunded if you cancel before we start design work. After that, you pay for the work done to that point, and we refund the rest.
• We can end the contract with 30 days' notice. We can end it straight away if you seriously break these terms (see section 14). If we end it without fault on your side, we refund any payment for time not yet used.

10. Optional buyout (single-page sites)

At any point you can top up your total payments to £520, then pay £10 a week for hosting and care only. After buyout you get a permanent licence to use your website design for your business, and a copy of the site files on request. We keep the rights to our own reusable templates and code. This is optional, not a cancellation charge.

11. If a payment is missed

• We tell you by email if a payment fails and give you 14 days to pay.
• Your site stays live for one month from the missed payment.
• If the account is still unpaid after that, we take the site offline and keep an archive copy for 90 days. Paying what is owed brings it back.
• We email you before deleting anything. After 90 days offline, the site and its files are deleted.
• We may charge interest on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.

12. VAT

McKew Ltd is not currently VAT registered, so we do not charge VAT. If that changes, we will give you at least 30 days' notice before adding VAT to your price.

13. Who owns what

• Yours: your business name, logo, text, photos and customer information.
• Ours: our designs, templates and code. While you subscribe, you have a licence to use them for your website (see section 10 for buyout).
• Your domain is registered in your name and belongs to you. We help you choose and connect it. If you leave, we help you move it.
• We may show your finished site in our portfolio only with your permission.

14. Your responsibilities

• Give us accurate information and respond to reasonable requests.
• Only give us material you have the right to use.
• Don't ask us to publish anything unlawful, misleading or harmful. We can refuse or remove it.
• Reviews: we never write, buy or fake reviews. You must not ask us to, and you must follow the rules on reviews and fair advertising.
• Calls and messages: if you use our missed-call text-back or AI receptionist, you are responsible for telling your callers how their calls and messages are handled, using your own privacy notice.

15. Your customers' data

When our services handle information about your customers, for example form enquiries, missed-call texts or AI receptionist calls, you are in charge of that data (the "controller") and we handle it for you (the "processor"). We will:

• only use it to provide the service you asked for, following your instructions;
• keep it secure and confidential, and make sure anyone working on it is bound to confidentiality;
• use only trusted providers to help run the service, keep them to the same standards, and tell you before we change them;
• help you answer privacy requests and tell you without undue delay about any data breach affecting it;
• delete or return it when the service ends, unless the law requires us to keep it;
• give you the information you need to show we are meeting these terms.

16. Liability

• We don't promise a particular number of enquiries, bookings, rankings or sales.
• We are not responsible for losses caused by third-party services we don't control (such as Google, social networks, domain registries or payment providers), or by changes you or others make to the site.
• We are not liable for indirect losses, or for lost profits, business or opportunities.
• Our total liability under a contract is limited to the amount you paid us in the 12 months before the claim.
• Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

17. Events outside our control

We are not responsible for delays caused by events outside our reasonable control, such as major outages, extreme weather or illness. We will tell you and do what we can to keep things running.

18. Changes to these terms or prices

We will give you at least 30 days' notice by email of any change to your terms or price. If you don't accept a change, you can cancel before it takes effect without paying the notice period.

19. Complaints

If something isn't right, email [email protected]. We will acknowledge your complaint within 2 working days and aim to resolve it within 14 days.

20. The law

English law governs these terms, and the courts of England and Wales deal with any dispute.

Last updated: 12 November 2026.