Answers you approve.
Give approved answers, with a clear introduction explaining that the assistant is AI.
AI receptionist / South West
Hands full?
We’ll take
the call.
Answer callers’ questions and take the details your team needs to follow up.
Get a free look at your online presence
With a website or without one. We’ll show you what we’d fix first.
See how it works01 / Sound familiar?
The phone rings.
The work carries on.
Help callers explain what they need while your team stays with the work.
I keep leaving the customer in front of me to answer calls.
I’m answering the same questions over and over.
I call back with a number, but no idea what they wanted.
I’m still answering the phone after we’ve closed.
Start with the part of the day that slows you down.
See how it works02 / Built around your calls
Your information.
A helpful first conversation.
We shape the answers, message-taking and handoff around how your business works.
- 01
Map the calls.
Share common questions, opening hours and the calls your team needs to handle.
- 02
Agree the answers.
Agree the answers, questions and when a person takes over.
- 03
Test the conversation.
Test real calls, transfers and summaries with your team.
- 04
Start with a pilot.
Use an agreed time window, review real handling and refine the setup together.
Clear steps, tested with your team.
Discuss your call handling03 / Call handling, under your control
The details you need.
The decisions stay yours.
Give your team a clearer starting point when they pick up the conversation.
Call details, ready.
Receive available contact details and the reason for calling in a clear summary.
A route to a person.
Pass agreed requests to your team, through a tested transfer or callback route.
Clear operating controls.
Agree hours, access, recording notices and retention, with clear instructions.
Your team keeps control of prices, appointments and requests needing judgement.
Discuss your setupA clear proposal
Fit the calls.
Agree the cost.
We quote around your call types, expected use and the connections you need.
Setup and pilot
Plan the calls, agree answers and test with your team.
Voice and phone usage
See subscriptions, call usage and transfer costs clearly.
Care and connections
Keep answers current. Add booking connections when ready.
Your setup, your priorities and a clear price before work begins.
Get your free look04 / A practical example
A conversation worth
picking up.
An illustrative call becomes a short summary, with the next action left clear.
Concept / Alder & Flow call summary
Example call route
- 01A clear welcome.
The caller knows they’re speaking to an AI assistant.
- 02The right details.
The reason for calling, location and preferred next step.
- 03Over to your team.
A clear summary, with a person brought in when agreed.
Call summary / Concept
The call, captured. A clear handover.
- Reason
- Kitchen tap replacement
- Location
- Braunton
- Request
- A callback this afternoon
- Next step
- Your team reviews and calls back
Your team confirms the visit and price.
An imagined business and scripted example. No call has taken place.
Discuss a setup like this05 / Keep the next step clear
Calls answered.
Details passed on.
Keep the next enquiry, task or booking moving.
Missed-call text-back
Send an acknowledgement when you can’t take the call.
Scheduling & reminders
Keep bookings organised, with confirmations and reminders.
AI, automation & custom software
Turn call details into the next task, message or record.
06 / Before you get started
A few
straight answers.
Helpful call handling, shaped around your information and the people behind it.
Ask your own questionWhat can the receptionist help callers with?
It can explain approved information such as hours and service areas, ask about the caller’s request and collect a message. We build the flow around your common calls and identify requests your team should handle.
Will callers know it’s AI?
Yes. The opening explains that they’re speaking with an automated assistant. You approve the voice, wording and examples before the pilot, including how callers can ask for a person.
Can it cover busy periods or out-of-hours calls?
Yes. We agree the hours and phone-routing conditions, then test them on your setup. You can begin with a limited window and extend it after reviewing how the service handles your calls.
What happens when someone needs a person?
We agree when to attempt a transfer and who receives it. If that person cannot answer, the agreed callback or voicemail route takes over. The fallback is tested alongside the normal conversation.
Can it book appointments or give a price?
A compatible booking connection can be scoped and tested separately. The assistant uses only the availability and rules you approve; otherwise it collects the request for your team to confirm. Quotes and exceptions remain under your control.
How do we keep records and running costs under control?
We agree access, recording information, retention and usage alerts before launch. Your proposal separates setup, care and supplier charges. We also test the fallback for the chosen usage limit or a service interruption.
Your next move
Get a free look at
your online presence.
With a website or without one.
Tell us your business name. We’ll review how your business shows up online.
We’ll check your website, profiles, search results, reviews and social, then suggest priorities.
We’ll reply within one working day.
No obligation.